Shipping & Returns
Delivery Times
The standard domestic delivery time in the USA is 3-5 working days.
Once your order has been dispatched we are unable to change a residential delivery address.
Need to contact us? For general enquiries, returns and exchanges please email us at: contact@tomandteddy.com
Ordering
All orders are subject to product availability, details are listed under each product. If for any reason, Tom & Teddy does not have sufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card. All orders are subject to acceptance.
If your order has not been accepted, you will receive an email from us telling you the reasons why.
Once an order has been placed, we will send a confirmation email to the email address provided in your order form which will provide details of products ordered, payment method chosen, cost and estimated delivery times. All prices listed on the Tom & Teddy website (www.tomandteddy.com) are correct at time of entry.
Payment
Tom & Teddy accepts most major credit/debit cards.
All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
Your credit card will be charged immediately following the placement of your order.
Returns Policy
If, for any reason, your Tom & Teddy swimwear isn’t quite right (it doesn’t fit or it’s not what you expected), we’ll be more than happy to provide an exchange or refund on tagged, unworn garments within 30 days from the delivery date.
You can organize a return or exchange by using our Returns Center or by contacting us via our contact form. See below for our full Returns Terms and Conditions.
Extended Festive Returns
For festive gifting season, we offer an extended returns policy. For all orders placed between November 14 2024 and January 1 2025, unworn and tagged items can be returned for a refund or exchange until January 31 2025. You can organize a return or exchange by using our Returns Center, or by contacting us via our contact form.
*Important Information*:
In order to ensure your return reaches us safely and without damage, use strong and secure packaging and seal it with tape. If you decide to re-use the original order box, please note that the closure will need to be sealed tightly with packing tape as the adhesive strip can dry out and detach during transit.
Incorrect Order
If you receive goods which do not match those that you ordered, you should contact us via email within 30 days to arrange collection and return. In this instance, Tom & Teddy is responsible for paying shipment costs. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods.
Faulty Goods
If the goods you have purchased have faults when they are delivered to you, you should contact Tom & Teddy via email within 30 days to arrange collection and return. In this instance, Tom & Teddy will be responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods as paid by you will be refunded to you through the payment method used by you when purchasing the goods.
Incorrect Size
If you would like to change the size of the shorts you have purchased, please email us at contact@tomandteddy.com stating your order number and the shorts you would like to return.
We will then send you instructions on how to return your goods. Please be aware that items can only be returned if they have all the sales tags intact.
Delivery
Deliveries will be made to the address supplied in your order.
If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock.
The delivery period stated below is approximate. If we are not able to deliver your goods within 30 days of the date of your order, we shall notify you by email to arrange another date for delivery.
If your delivery address is not within the USA, you may have to pay import duties and taxes which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Customs policies can vary from country to country so we recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities.
Domestic Deliveries
Domestic deliveries will be made within the USA.
Postage Costs
Standard delivery to the USA is free of charge.
Please note if you require express delivery on items ordered, you will need to cover the appropriate postage cost.
Timeframes
The standard delivery time in the US is 3-5 working days.
Worldwide deliveries should take approximately 5-10 working days.
We will always aim to meet these timeframes but there may be occasions outside our control when your parcel is delayed.
Other Information
Once your order has been dispatched we are unable to change a residential delivery address. Allow an extra working day for standard deliveries over Public Holidays.