Privacy Policy

This Privacy Policy explains when and why Tom & Teddy and the Tom & Teddy website collect personal information and / or data about people who visit our website, how we use it, what conditions under which we may disclose it to others and how your information is kept secure.

By using our website, you agree to be bound by this Policy.

 Any questions regarding this Policy and our privacy practices should be sent by email to, or by writing to Tom & Teddy, 69 Oakfield Road, Clifton, Bristol, BS8 2BB, United Kingdom.

Who are we?

Tom & Teddy Ltd is a premium swimwear company for men and boys. Our registered address is 69 Oakfield Road, Clifton, Bristol, BS8 2BB, United Kingdom. 

What information is collected?

The personal information we collect may include your name, address, email address, IP address, and information regarding what pages are accessed and when and on what type of browser / device.

If you purchase a product from us, your credit/debit card information is not held by us. It is securely collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions.

Some services may require you to provide us with your personal information. For example, an email address to create an account. If you choose to withhold this information in such cases you may not be able to access certain areas or carry out certain actions on our website. 

How is your information used?

  • We may use your information to:
  • Improve our products, services, website & communications
  • Process payments
  • Send communications you have requested and that may be of interest to you, such as order updates and email communications
  • Dealing with competition entries
  • Notify you of changes to our services

      We will hold your personal information on our systems for as long as is necessary for the relevant activity. 

      Who has access to your information?

      Your information can be viewed by authorized people at Tom & Teddy Ltd, our supplier organisations and third party service providers working on our behalf for the purpose of completing tasks and providing services such as payment and order processing and sending email communications. When we use third party service provides, we disclose only the personal information that is necessary to deliver that service. We will not sell or rent your information to third parties without your consent. We will not share your information with third parties for marketing purposes without your consent. 

      Your choices

      We will not contact you for marketing purposes by email, phone, text message or post unless you have given your prior consent. If you do not want to receive marketing communications from us then click the ‘unsubscribe’ link in email messaging from us, or by contacting us by email –, or by writing to us at Tom & Teddy, 69 Oakfield Road, Clifton, Bristol, BS8 2BB, United Kingdom. 

      Access & update your information

      You have a right to request access to the information we hold on you. You can do so by emailing To comply with your request, we may ask you to confirm / prove your identity. Your information will be sent to you via email unless otherwise requested. Subsequent requests of information may incur an administrative fee.

      If you would like us to amend or correct the information we hold on you then contact us to update it. 

      Data Protection

      We have procedures and security features in place to keep your data secure once we receive it. Any sensitive information (such as credit or debit card details) is encrypted and protected. The Tom & Teddy website is secured with SSL encryption which can be seen through the ‘lock’ icon on your browser.

      Non-sensitive details (such as email address) are transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where you have chosen a password, you are responsible for keeping this password confidential.

      If personal information is compromised following a breach of security, Tom & Teddy will promptly inform customers and those who we hold information on of the breach. 

      Use of cookies & tracking

      Like many other websites, the Tom & Teddy website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to store your country preference or items in your basket. This helps us to improve our website and deliver a more personalized service.

      It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

      Even if most browsers and devices accept Cookies by default, their settings allow you to delete or refuse these Cookies. However, if you decide to deactivate all the Cookies, some features of Our Website may not work properly.

      For Cookies and selections management, the setting of every browser is different. It is described in the help menu of your browser, which will let you know how to modify your selections regarding Cookies. For example, here is the documentation for Google Chrome, Apple Safari for mac OS, Apple Safari for iOS, Mozilla Firefox, Microsoft Internet Explorer and Opera

      We may also use tracking and tagging technology such as Google Analytics - Through Google Analytics, we collect anonymous data for Our Website use and we generate statistics concerning users. For more information on how Google Analytics uses your data, please refer to the website:

      We also use a Facebook Pixel in order to better understand how people use our website in order to improve it. This information is anonymised and aggregated. For more information on the use of your personal data related to Facebook, you can check its privacy policy:

      In order to opt-out of this tracking you can change your settings on your mobile device, browser or social network using the links above.

      We may also partner with third parties in order to serve advertising based on your usage of this site, particularly services from the following providers:

      We use Rakuten Marketing to analyze your behavior, determine with precision your interests so we can provide you with relevant advertisements. For more information on how Rakuten Marketing uses your data, please refer to:

      We use Google Adwords to determine the number of visitors which viewed Our Website via a Google ad in order to broadcast business announcements on Google. For more information on how Google Adwords uses your data, please refer to:

      Links to other websites

      Our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you accessed them using links from our website. 

      Transferring your information outside of Europe

      As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. 

      Review of this Policy

      We keep this Policy under regular review. This Policy was last updated in October 2019.